Finest quality and wide range of cold pressed oils. Legacy and natural shop. Best place for buying any oil be that cold pressed coconut , groundnut oil. If you compare the oils available with other branded oils in the market, these are economical and of good quality. The groundnut oil sold by the store is one of the best.
Professional and timely handling of orders. Good customer support. Quality of products is good. Am a repeat customer now! Surprised to see negative reviews of customer support. It is after seven months after the above review: I would 100% recommend. It happened so that during my recent order on receipt I found the packaging was open and two 1 ltr coconut oil were missing, it could be during transit. Was stunned with their response and action. Amazing levels of keeping customer happy. Keep up the levels please!
Cancellation & Refund Policy
Vdo Naturals believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- Vdo Naturals does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case of any Refunds approved by the Vdo Naturals, it’ll take 6-8 days for the refund to be processed to the end customer.